Effective Date: 01/30/2026
1. Information We Collect
To provide efficient towing and roadside services, we collect the following types of information:
Personal Identifiers: Name, phone number, and email address.
Service Details: Breakdown location (GPS or street address), vehicle make/model, license plate number, and VIN.
Payment Information: Credit/debit card details (processed securely via Square).
Visual Documentation: Photos of the vehicle at the scene to document condition and parking violations (required by Oregon law for certain tows).
2. How We Use Your Information
We use your data strictly for business operations, including:
Dispatching: Sending a technician to your exact location.
Communications: Sending SMS or call updates regarding our ETA.
Legal Compliance: Providing mandatory tow reports to local law enforcement or insurance providers.
Invoicing: Processing payments and providing receipts.
3. Sharing of Information
We do not sell your personal data. We only share information with:
Law Enforcement: As required by Oregon state law (ORS 822) regarding towed vehicles.
Insurance/Motor Clubs: If your service is being covered by a provider like AAA, Geico, or State Farm.
Payment Processors: To securely complete your transaction.
Subcontractors: Only if another licensed service provider is needed to assist with your specific recovery.
4. Data Retention & Security
We retain records of tows (including signed authorizations and photos) for at least two years as required by the Oregon State Board of Towing. We implement industry-standard security measures to protect your data from unauthorized access.
5. Your Rights (Oregon Consumer Privacy)
Under Oregon law, you have the right to:
Access: Request a copy of the personal data we hold about you.
Correction: Ask us to fix inaccurate information.
Deletion: Request that we delete your data (unless we are legally required to keep it for tax or towing regulatory purposes).
Opt-Out: You may opt out of any future marketing communications at any time.
6. Third-Party Links
Our website may contain links to insurance portals or social media. We are not responsible for the privacy practices of those external sites.
7. Contact Us
If you have questions about this policy or wish to exercise your data rights, please contact us: J.D. Towing & Roadside LLC 14287 DUCKFLAT RD SE Turner, OR 97392, (888) 978-2017 info@jdtowingroadside.com